Privacy Policy and Data Protection

Privacy Policy/Data Protection

Last revised: December 17, 2019 

General Privacy Statement 

At PTS Diagnostics we are committed to protecting your personal information. This Privacy Policy describes the information that we collect about you when interacting with the PTS Diagnostics website; how we use that information; how we protect it; and the choices you may take with respect to it. Our site may contain links to third-party websites/content/services that are not owned or controlled by PTS Diagnostics. PTS Diagnostics is not responsible for how these sites operate or treat your personal data. PTS Diagnostics recommends you read the Privacy Policy and terms associated with each of these third-party sites carefully. 

Data We Collect and Use 

We collect personal data you choose to provide through information request forms and contact forms. For example, you may choose to provide your name and contact information in connection with a promotion or to request contact from a sales manager. We may also ask for your permission to send you information on other PTS Diagnostics products or services that we believe may be of interest to you. 

How Do We Keep and Use Personal Information? 

We may keep and use personal information we collect from you through the website to provide you with access to this website. In addition, we may keep and use your personal information: 

• to respond to your requests. 

• to personalize your access to our website. 

• to develop records, including records of your personal information. 

• to contact you with information that might be of interest to you, including information about products and services of ours and our partners. 

• for analytical purposes and to research, develop, and improve programs, products, services, and content. 

• to enforce this Privacy Policy and other rules about your use of this website. 

• to protect our rights or property. 

• to comply with a law or regulation, court order, or other legal process. 

Automatic Information Collection and Use 

We may gather information about you automatically through the use and navigation of the PTS Diagnostics website. You can utilize many parts of our website without providing personal information. However, certain options and services require the collection of personal information using website cookies. If you do not disable cookies and continue to use our service, we will infer your consent to their use. For more information, see the PTS Diagnostics Cookie Policy. 

Sharing Personal Information with Third Parties 

PTS Diagnostics will not share your personal information collected from this website with an unrelated third-party without your permission, except as otherwise provided in this Privacy Policy. 

In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. In all cases in which we share your personal information with a third party, we will not authorize them to keep, disclose, or use your information except for the purpose of providing the services we asked them to provide. We will not sell, exchange, or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition. 

We may disclose your personal information to third parties if we feel that the disclosure is necessary to: 

• enforce this Privacy Policy and the other rules about your use of this website. 

• protect our rights or property. 

• protect someone’s health, safety, or welfare. 

• comply with a law or regulation, court order, or other legal process. 

Processing of Data Outside the EU/EEA 

Your data will in part also be processed in countries outside the European Union (“EU”) or the European Economic Area (“EEA”), which may have a lower data protection level than European Countries. In such cases, PTS Diagnostics will ensure that a sufficient level of protection is provided for your data, e.g. by concluding specific agreements with our contractual partners (copy available upon request), or we will ask for your explicit consent to such processing. 

Contact Us 

PTS Diagnostics is responsible for collection, use, and disclosure of your personal data under this Privacy Policy. 

If you have questions about this Privacy Policy, or if you would like to request to exercise individual rights, please contact us by emailing our Privacy Officer at dataprivacy@ptsdiagnostics.com, or write to the following address: 

PTS Diagnostics Privacy Officer
4600 Anson Blvd
Whitestown, IN 46075 

Children’s Privacy 

The PTS Diagnostics website is not intended for use by individuals under the age of thirteen (13), and we do not knowingly collect personal data from children under the age of 13. 

Lodging a Complaint with a Regulator in the European Union 

You may lodge a complaint with a supervisory authority competent for your country or region. Please click here for contact information for such authorities. 

Updates to this Privacy Policy

From time to time, we may update the Privacy Policy. Any changes will be effective when we post the revised Privacy Policy. This Privacy Policy was last updated as of the date listed at the top of this page. If the Privacy Policy changes in a way that significantly affects how we handle personal data, we will not use the personal data we previously gathered in the manner described in the new policy without providing notice and/or obtaining your consent, as appropriate. PTS Diagnostics encourages you to periodically review this Privacy Policy for the latest information on our privacy practices.
 

 

 

Website Terms & Conditions

Last Revision Date: December 17, 2019

1. Terms of Use

Access to and use of ptsdiagnostics.com (“Website”) is provided by PTS Diagnostics on the terms and conditions set out below. By accessing and using the Website, you will be bound by these terms. Please note that these terms are subject to change from time to time and should be checked regularly. Continued use of this Website will be deemed acceptance of the updated or amended terms and conditions.

2. Use of the Website

You acknowledge that you shall use the Website only for lawful purposes, for your own personal or internal business use.

3. Copyright

All copyright, trademarks, design rights, patents, and other intellectual property rights on this Website are vested in PTS Diagnostics or its licensors. All copyright notices in any original materials must be retained.

Except for information related to your personal data (e.g. information provided in contact forms), you grant PTS Diagnostics a worldwide, non-exclusive, royalty free license to use, copy, reproduce, process, modify, publish, transmit, and display any content that you submit on the Website for any purposes.

This Website may not be modified, disassembled, decompiled, or reverse engineered in any way. No part of the Website may be reproduced without our express permission.

4. Availability

While we strive to ensure that the availability of the Website remains high and maintain the continuity of the Website, the internet is not always a stable environment and we shall not be liable if, for whatever reason, the Website is unavailable at any time. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for reasons beyond our control. We shall not be held liable for any failure to provide or delay in us providing a service through this Website resulting from any occurrence beyond our reasonable control including (without limitation) strikes, break-down of systems or network access, fire, explosion, or accidental failure of any third-party telecommunications or service provider.

5. Permitted Use

We hereby grant you permission to access and use our website, subject to the following conditions:

i. Not to distribute any part or parts of the Website, including but not limited to any website content, in any medium without our prior authorization
ii. Not to alter or modify any part of the Website
iii. Not to disable or interfere with any security related features of the Website
iv. Not to use the Website in any way that is, or may be, impacting user access to this Website
v. Not use the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent, or obscene or inappropriate in any other way

Any breach of the above-mentioned conditions shall constitute a breach of the Website Terms & Conditions

6. Breach of Website Terms & Conditions

If we consider that you have breached any of these Website acceptable use terms, we may take such action that we consider appropriate including, but not to be limited to:

i. issuing a warning to you.
ii. legal proceedings against you for reimbursement of all costs on an indemnity basis resulting from the breach.
iii. immediate, temporary, or permanent withdrawal of your right to use our site if you are a registered user.
iv. disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these Website acceptable use terms. The responses described above are not limited, and we may take any other action we reasonably deem appropriate.

7. Disclaimers

Your access to and use of the Website is at your own risk. The Website is provided on an ‘as-is’ basis. PTS Diagnostics makes no warranties, representations, or undertakings about any of the content of this Website. Where appropriate, your statutory rights are not affected by these terms. In particular, PTS Diagnostics takes all necessary measures to protect our users from any malware or bugs or other items of a destructive nature, however PTS Diagnostics cannot warrant that this Website is free of malware or bugs and other items of a destructive nature. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy requirements for the accuracy and security of the data input and output.

PTS Diagnostics shall not be liable for damages, losses (whether direct, indirect, or consequential), expenses, liabilities, loss of profits, or costs resulting from the use of, access to, or reliance upon the information given by its employees, agents, or subcontractors in relation to, contained in, or available through its Website.

8. Links to and from Other Websites

In all cases where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only and do not represent an endorsement. We have no control over the contents of those websites or resources and, as such, make no warranties or assertions as to their content, nor does PTS Diagnostics have any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any third-party site infringes any law or the rights of any person or is obscene, defamatory, or scandalous).

9. Personal Data

PTS Diagnostics will be processing your personal data according to the General Data Protection Regulation (“GDPR”) and additional data protection laws. To find out more about how we use your personal data you can access our Website Privacy Policy/Data Protection here.

10. Law and Jurisdiction

This agreement and any dispute arising out of it will be governed by United States law. Any dispute or claim arising out of or in connection with this agreement or its formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of the United States.

11. Contact Us

You can contact us at: dataprivacy@ptsdiagnostics.com

Cookie Policy

Last Revision Date: December 17, 2019

The ptsdiagnostics.com website (the “Site”) is owned and operated by PTS Diagnostics. Located at 4600 Anson Blvd., Whitestown, Indiana 46075. By using ptsdiagnostics.com (the “Site”), you agree to this Cookie Policy. Please read this policy in its entirety before using or submitting information through the website or any online resource. Whenever submitting information via this Site, you are consenting to the collection, processing, use, and disclosure of that information in accordance with this Cookie Policy. If you do not agree to this Cookie Policy, you are not permitted to access or use the Site.

PTS Diagnostics may update this policy at any time by publishing the changes on this page. You should visit this page frequently to review these updates along with any updates to the Site’s Privacy Policy and Terms and Conditions.

Cookie Definitions

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device, which is like computer memory.

First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie.

i. First-party cookies are those set by a website that is being visited by the user at the time (e.g. cookies placed by our website domain).
ii. Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.

Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

What Cookies Do We Use and Why?

Generally, the website uses cookies to distinguish you from other users of the website. This helps us to provide you with a positive experience when you browse the website and allows us to make improvements. The cookies we may use on the website may be categorized as follows:

i. Strictly Necessary
ii. Performance
iii. Functionality
iv. Targeting

Some cookies may fulfill more than one of these purposes.

‘Strictly Necessary’ cookies let you move around the website and use essential features like secure areas. Without these cookies, we cannot provide the requested services.

We use these Strictly Necessary cookies to:

  • identify you as being logged in to the website and to authenticate you.
  • make sure you connect to the right service on the website when we make any changes to the way it works.
  • for security purposes.

If you prevent these cookies, we can’t guarantee how the website or the security on the website will perform during your visit.

‘Performance’ cookies collect information about how you use the website, e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and are only used to help us improve how the website works, understand the interests of our users, and measure the effectiveness of our advertising.

We use performance cookies to:

  • carry out web analytics (provide statistics on how the website is used).
  • perform affiliate tracking: Provide feedback to affiliated entities that one of our visitors also visited their site.
  • obtain data on the number of users of the website that have viewed a product or service.
  • help us improve the website by measuring any errors that occur.
  • test different designs for the website.

Some of our performance cookies are managed for us by third parties.

‘Functionality’ cookies are used to provide services or to remember settings to improve your visit.

We use ‘Functionality’ cookies for such purposes as:

  • remembering settings you’ve applied such as layout, text size, preferences, and colors.
  • remembering if we’ve already asked you if you want to fill in a survey.
  • remembering if you have engaged with a specific component or list on the website so that it won’t repeat.
  • showing you when you’re logged in to the website.
  • providing and showing embedded video content.

Some of these cookies are managed for us by third parties.

‘Targeting’ cookies are used to track your visit to the website, as well as other websites, apps, and online services, including the pages you have visited and the links you have followed, which allows us to display targeted ads to you on the website.

We may use targeting cookies to:

  • display targeted ads within the website.
  • improve how we deliver personalized ads and content, and to measure the success of ad campaigns on the website.

When Do We Require Your Consent?

All cookies require your consent.

We request your consent before placing them on your device. You can give your consent by clicking on the appropriate button on the banner displayed to you. If you do not wish to give consent or wish to withdraw your consent to any cookies at any time, you will need to delete, and block or disable cookies via your browser settings; see below for more information on how to do this. Please note that disabling these cookies will affect the functionality of the website and may prevent you from being able to access certain features on the website.

How to Delete and Block Our Cookies?

Most web browsers allow some control of most cookies through the browser settings. However, if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit the website.

Changing your Cookie Settings. The browser settings for changing your cookie settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the ‘Help’ option in your internet browser for more details.

How to Contact Us

If you have any questions, comments, or concerns about this Cookie Policy or the information practices of this site, please use the contact information included in our Privacy Policy.

Sales and Refunds

Last revised: April 30, 2020

1. Agreement

Acceptance of this order by both Polymer Technology Systems, Inc., doing business as PTS Diagnostics and Purchaser constitutes acceptance and agreement by both parties to the Terms and Conditions stated on the attached order confirmation or quotation and the terms stated below.

2. Pricing

Unless specified otherwise in specific written agreement, prices for all PTS Diagnostics products shall be invoiced in accordance with the then current PTS Diagnostics price list. The PTS Diagnostics price list may change without prior notice to any party.

3. Payment Obligation

All amounts due PTS Diagnostics are payable upon the Terms and Conditions stated herein, unless expressly superceded by written agreement between PTS Diagnostics and Purchaser, or PTS Diagnostics’s invoice to Purchaser for a specific transaction. All purchasers who request payment terms must complete a PTS Diagnostics Credit Application and agree to its Terms and Conditions.

4. Payment / Late Payment Terms

All shipments of PTS Diagnostics products to Purchaser will trigger a PTS Diagnostics invoice to Purchaser for the amount of the shipment in accordance with agreed pricing, terms and conditions. All amounts due PTS Diagnostics are payable upon the terms stated on the invoice. Unless otherwise stated on the invoice, the entire amount on the invoice is due within thirty (30) days of the date of invoice. Overdue payments are subject to a 11⁄2% penalty on the overdue balance. Invoices for unpaid balances, overdue payments, late payment penalties and/or other charges may be issued from PTS Diagnostics to Purchaser approximately monthly.

5. Currency

All PTS Diagnostics invoices, and resultant payments to PTS Diagnostics, shall be in U.S. dollars.

6. Taxes

The prices payable under item 2 above do not include sales or other taxes. Purchaser will pay or reimburse PTS Diagnostics for all taxes or other amounts payable to governmental authorities or will provide PTS Diagnostics with an exemption certificate satisfactory to PTS Diagnostics.

7. Undisputed Invoices

Unless previously negotiated, invoices issued by PTS Diagnostics for whole or partial shipments of PTS Diagnostics products shall be paid by the Purchaser regardless of disputes relating to other invoices, and Purchaser waives the right to assert offsets or counterclaims with respect to such invoices. Purchaser shall promptly notify PTS Diagnostics Customer Service of any disputed invoice and confirm such notice in writing.

8. Collection

Purchaser agrees, by acceptance of product in any given order, to pay any and all costs of collection incurred by PTS Diagnostics, including attorneys’ fees, whether or not a suit is commenced.

9. Purchase and Sale

Purchaser acknowledges that receipt of any portion of this order constitutes acceptance of the order in its entirety.

10. Shipment and Responsibility

Unless otherwise stated all sales are FOB PTS Diagnostics factory in Indianapolis, IN, USA. Purchaser will accept title to PTS Diagnostics goods shipped in accordance with an order when the goods are delivered from PTS Diagnostics to the carrier. Subject to item 5 above, PTS Diagnostics is not responsible for any loss, damage or delay attributable to issues or handling after title has transferred to Purchaser. Unless otherwise stated, shipping costs for all orders will be prepaid by PTS Diagnostics and invoiced to Purchaser. Choice of freight carrier is at the sole discretion of PTS Diagnostics.

11. Shipment Date

PTS Diagnostics will make every effort to ship all products ordered by Purchaser on the date requested and/or the date promised by PTS Diagnostics. Failure to meet such date by PTS Diagnostics will not constitute breach of this order.

12. Exports

Purchaser will not ship or otherwise transfer any PTS Diagnostics product to a location outside the U.S. without prior written consent of PTS Diagnostics.

13. Quality and Limited Warranty

PTS Diagnostics warrants that
all products shipped in accordance with this order meet all product performance claims made by PTS Diagnostics with regard to the specific product. In the event a PTS Diagnostics product in this transaction does not meet published performance claims, PTS Diagnostics’s obligation
is limited to the cost and/or replacement of the products involved. PTS Diagnostics warrants, to the original purchaser only, that the instrument shall be free of any defects in materials or workmanship for a period of one year from the date of original purchase.

14. Product Returns or Credits

PTS Diagnostics’s Returned Goods/ Product Credit Policy governs any and all product returns and/or credits in effect at the time of receipt of Purchaser’s order. In general, and not to supercede the Policy (a separate document), those terms are:

a. Any product return or credit request must be approved in writing by

a representative of PTS Diagnostics’ Customer Service Department at (877) 870-5610. Such approval will be supported by the issuance of a Return Goods Authorization number and will only be granted after PTS Diagnostics verifies 1) bona fide quality issues or non- performance claims; and/or 2) that the product was shipped in error. Product return requests not related to product performance or shipping errors will not be accepted.

b. Products returned without specific written authorization and a Returned Goods Authorization Number from PTS Diagnostics Customer Service will not be accepted for return or credit. Products returned in damaged condition not relating to the condition at the point of original PTS Diagnostics shipment will not be credited.

c. At PTS Diagnostics’s election, product returns will be compensated by either 1) credit in the amount of the original PTS Diagnostics line- item invoice or 2) replacement of like product.

d. Except as stated above 1) instruments will only be considered for exchange or credit if returned within the warranty period, and 2) disposables and consumables will not be considered for exchange or credit.

e. Product returns for credit may be subject to a restocking fee and/or return freight charges.

15. Limitation of Liability

Except as expressly provided in item 13 above, PTS Diagnostics will not be liable to Purchaser or its employees, agents, customers, affiliates, successors or assignees, for any loss, claim, damage or liability of any kind or nature which may arise from or in connection with the use, handling, storage or disposal of PTS Diagnostics products; or any claim for loss of profits, loss of interruption of business, or for indirect, special, or consequential damages of any kind.

Sales and Refunds (International)

Last revised: April 30, 2020

1. Agreement

Acceptance of this order by both Polymer Technology Systems, Inc., doing business as PTS Diagnostics and Purchaser constitutes acceptance and agreement by both parties to the Terms and Conditions stated on the attached order confirmation or quotation and the terms stated below.

2. Pricing

Unless specified otherwise in specific written agreement, prices for all PTS Diagnostics products shall be invoiced in accordance with the then current PTS Diagnostics price list. The PTS Diagnostics price list may change without prior notice to any party.

3. Payment Obligation

All amounts due PTS Diagnostics are payable upon the Terms and Conditions stated herein, unless expressly superceded by written agreement between PTS Diagnostics and Purchaser, or PTS Diagnostics’s invoice to Purchaser for a specific transaction. All purchasers who request payment terms must complete a PTS Diagnostics Credit Application and agree to its Terms

and Conditions.

4. Payment / Late Payment Terms

All shipments of PTS Diagnostics products to Purchaser will trigger a PTS Diagnostics invoice to Purchaser for the amount of the shipment in accordance with agreed pricing, terms and conditions. All amounts due PTS Diagnostics are payable upon the terms stated on the invoice. Unless otherwise stated on the invoice, the entire amount on the invoice is due within thirty (30) days of the date of invoice. Overdue payments are subject to a 11⁄2% penalty on the overdue balance. Invoices for unpaid balances, overdue payments, late payment penalties and/or other charges may be issued from PTS Diagnostics to Purchaser approximately monthly.

5. Currency

All PTS Diagnostics invoices, and resultant payments to PTS Diagnostics, shall be in U.S. dollars.

6. Duty and Taxes

The prices payable under item 2 above do not include duty, sales or other taxes. Purchaser will pay or reimburse PTS Diagnostics for all duty, taxes or other amounts payable to governmental authorities or will provide PTS Diagnostics with an exemption certificate satisfactory to PTS Diagnostics.

7. Undisputed Invoices

Unless previously negotiated, invoices issued by PTS Diagnostics for whole or partial shipments of PTS Diagnostics products shall be paid by the Purchaser regardless of disputes relating to other invoices, and Purchaser waives the right to assert offsets or counterclaims with respect to such invoices. Purchaser shall promptly notify PTS Diagnostics Customer Service of any disputed invoice and confirm such notice in writing.

8. Collection

Purchaser agrees, by acceptance of product in any given order, to pay any and all costs of collection incurred by PTS Diagnostics, including attorneys’ fees, whether or not a suit is commenced.

9. Shipment and Responsibility

Unless otherwise stated all sales are FCA PTS Diagnostics factory in Indianapolis, IN, USA. Purchaser will accept title to PTS Diagnostics goods shipped in accordance with an order when the goods are delivered from PTS Diagnostics to the carrier. PTS Diagnostics is not responsible for any loss, damage or delay attributable to issues or handling after title has transferred to Purchaser. Unless otherwise stated, shipping costs for all orders will be prepaid by PTS Diagnostics and invoiced to Purchaser. Choice of freight carrier is at the sole discretion of PTS Diagnostics, unless otherwise specified in writing by Purchaser.

10. Shipment Date

PTS Diagnostics will make every effort to ship all products ordered by Purchaser on the date requested and/or the date promised by PTS Diagnostics. Failure to meet such date by PTS Diagnostics will not constitute breach of this order.

11. Quality and Limited Warranty

PTS Diagnostics warrants that
all products shipped in accordance with this order meet all product performance claims made by PTS Diagnostics with regard to the specific product. In the event a PTS Diagnostics product in this transaction does not meet published performance claims, PTS Diagnostics’s obligation
is limited to the cost and/or replacement of the products involved. PTS Diagnostics warrants, to the original purchaser only, that the instrument shall be free of any defects in materials or workmanship for a period of one year from the date of original purchase.

12. Product Returns or Credits

PTS Diagnostics’s Returned Goods/ Product Credit Policy governs any and all product returns and/or credits in effect at the time of receipt of Purchaser’s order. In general, and not to supercede the Policy (a separate document), those terms are:

a. Any product return or credit request must be approved in writing by a representative of PTS Diagnostics’ Customer Service Department at +1 (317) 870-5610. Such approval will be supported by the issuance of a Return Goods Authorization number and will only be granted after PTS Diagnostics verifies 1) bona fide quality issues or non- performance claims; and/or 2) that the product was shipped in error. Product return requests not related to product performance or shipping errors will not be accepted.

b. Products returned without specific written authorization and a Returned Goods Authorization Number from PTS Diagnostics Customer Service will not be accepted for return or credit. Products returned in damaged condition not relating to the condition at the point of original PTS Diagnostics shipment will not be credited.

c. At PTS Diagnostics’s election, product returns will be compensated by either 1) credit in the amount of the original PTS Diagnostics line- item invoice or 2) replacement of like product.

d. Except as stated above 1) instruments will only be considered for exchange or credit if returned within the warranty period, and 2) disposables and consumables will not be considered for exchange or credit.

e. Product returns for credit may be subject to a restocking fee and/or return freight charges.

13. Limitation of Liability

Except as expressly provided in item 11 above, PTS Diagnostics will not be liable to Purchaser or its employees, agents, customers, affiliates, successors or assignees, for any loss, claim, damage or liability of any kind or nature which may arise from or in connection with the use, handling, storage or disposal of PTS Diagnostics products; or any claim for loss of profits, loss of interruption of business, or for indirect, special, or consequential damages of any kind.