PTS Pulse

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No More Telemedicine Tradeoffs: Get A1C Test Results for Virtual Appointments

For many people with diabetes, regular, personal interaction with healthcare providers is key to helping them successfully manage their disease. The opportunity to ask questions, share concerns, and receive support and encouragement from their providers is highly valued by many patients, and can have a real impact on their health outcomes. 1

But what happens when a global pandemic forces most face-to-face appointments to go virtual? And what happens to the quality of virtual appointments in cases where providers need lab quality results to confidently assess a patient’s condition?

Integrating self-testing options with a telemedicine program may be just the thing patients and providers need to enjoy the flexibility of telemedicine without sacrificing the quality of care.

Bridging the Telemedicine Lab Test Gap

Although virtual appointments have increased by 35% since COVID-19 took hold, there are many patients and providers who are reluctant to try virtual appointments due in part to a perceived decrease in the quality of care when it is conducted virtually.2

One reason for that perception is that the kinds of lab tests healthcare providers would typically use to assess the efficacy of their patient’s treatment cannot be performed virtually.2 Since the recent switch to virtual appointments was so sudden, many telemedicine programs have not yet caught up to the world of at-home, self-collection blood tests available on the market today, forcing providers and patients to do without the information they usually rely on to provide the highest quality care.

Patients and providers don’t have to miss out on the valuable insights lab tests can provide when they switch to virtual appointments. For example, people with diabetes can perform A1C tests at home with the A1CNow® Self Check test system. It is easy to use and has been shown to produce results that are as accurate as those from traditional laboratories.3 That means that both patients and providers can trust that they are receiving the same quality results they would likely receive from an office-run or lab-run test.

Personalizing Diabetes Management Through Self-Tests

Even before COVID-19, many patients with chronic conditions like diabetes and hypertension struggled to keep up with the number of appointments they needed to attend for help in managing their condition. Bringing the ability to perform simple lab tests and attend appointments from their homes may be a game changer for those who haven’t had full access to care due to time or money constraints. Though many will benefit for the flexibility of telemedicine and at-home testing, patients should ask their healthcare providers whether self-testing and virtual appointments are appropriate options for them based on their own health risks and goals. And, it’s important not to make any decisions about your health based on the results of an at-home test without first consulting a physician. More information on the A1CNow Self Check system is available at https://prod.ptsdiagnostics.com/a1cnow-self-check/.

References

1 https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4545295/

2 https://www.fiercehealthcare.com/tech/preventive-care-dropped-during-covid-19-pandemic-despite-rise-telehealth-visits-study

3 https://prod.ptsdiagnostics.com/2019/07/09/a1cnow-system-abstract-multi-center-accuracy-assessment/

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Bringing Clarity to Wellness Data with Onsite Health Diagnostics

We recently asked our partners at Onsite Health Diagnostics to answer a few questions about how they integrate PTS Diagnostics test systems into their business model.

Please tell us a little bit about your company’s mission.

At Onsite Health Diagnostics, we are independent auditors of wellness progress. While most health screening companies also offer behavior change services (telephonic coaching, lifestyle management, etc.) WE DON’T.

Precisely, this allows us to remove the conflict of interest in the traditional wellness value chain and objectively arm consultants with information about which wellness services work, and which don’t. Steeped in statistical science, our analyses answer 80% of corporate wellness questions using biometric screening data alone, allowing policy and reward program decisions to be made 6 months before claims data from the current year is available.

To support our efforts, over the past 5 years OHD has invested heavily in technology resulting in the industry’s leading Employee Registration Portal Application with Interactive, Online Reporting.  Additionally, we have aligned ourselves with cutting edge companies like PTS Diagnostics.

Ultimately our mission as an organization is to lead others to experience health and wellness clarity with the best people, service, data, and technology.

How long have you been using PTS Diagnostics products?

We have been using PTS Diagnostics products for over 4 years now. Watching PTS’s diligence in always improving and innovating has been impressive to witness. They never have any hesitation in trying to exceed our expectations as a client.

How would you describe your relationship with PTS Diagnostics?

I would describe it as a true partnership versus the typical customer/vendor relationship. PTS has been willing to explore new ideas and strategies to strengthen connections with current OHD clients and has helped us add new customers. It continues to be a consultative association where PTS’s and OHD’s goals are aligned.

How do PTS Diagnostics products make a difference for your customers and your operations?

PTS products make a difference for OHD and our clients by being accurate and economical with less restrictive handling and storage requirements than other products on the market. With the introduction of the Bluetooth iOS compatible adapters integrated with OHD’s connectivity technology, there are no comparable solutions from other point-of-care competitors.

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Overcome COVID-19s Doctor Visit Dilemma with Telemedicine and Self Tests

Most people with diabetes are used to making careful decisions about their health.
Together with their healthcare providers, they plan what to eat, how much to exercise, how often to test their blood glucose and A1C, and whether they need changes in their care plan.

Prior to the COVID-19 pandemic, patients likely visited their healthcare provider’s office in-person on a regular basis. Unfortunately, people with diabetes are at greater risk of suffering severe complications from COVID-19,1 which has left many patients and their physicians stuck in a bit of a catch-22:

Attend face-to-face appointments and risk contracting COVID-19?

Or

Skip in-person appointments and risk the complications that can develop when diabetes is not well-monitored and managed?

Luckily, there is another option.

A1C Testing and Telemedicine

Most patients with diabetes are accustomed to running their own blood glucose tests at home—often multiple times a day. But, when it comes to A1C testing, they can often expect to get lab orders from their physician, show up for another appointment, and wait for results.

Before COVID-19, this approach to A1C testing was inconvenient, at best. But, in the new post-COVID world, it’s more than inconvenient— it’s a potential risk to a patient’s health.1

At-home tests (like A1CNow® Self Check) can be purchased online or at national pharmacy chains. These at-home A1C tests require only a fingerstick—much like blood glucose tests—and are easy to use. Studies have also shown them to be as accurate as lab tests.2

And there are many ways an at-home A1C test can be used in conjunction with a virtual doctor’s appointment. Here are just a couple of examples:

 

A1C Anywhere

The quick shift to telemedicine during the pandemic has been challenging, but it has also opened new possibilities for meeting patients right where they are. The flexibility of at-home testing can help patients overcome other common hurdles—like financial, time, or transportation constraints—to attending in-office lab appointments.

Now, patients can more easily work with their healthcare providers to design a diabetes management plan that fits their lifestyle—whether that means face-to-face appointments, virtual appointments, or a combination of the two.

If you are a person living with diabetes, please talk to your healthcare provider to find out if at-home A1C testing is the right option for you.

To learn more, please contact us.

Contact Us

Sources

1 American Diabetes Association. (2021, January 26). Frequently asked questions: Covid-19 and diabetes. Retrieved February 08, 2021, from https://www.diabetes.org/coronavirus-covid-19/how-coronavirus-impacts-people-with-diabetes

2 Jiang, F., Hou, X., Lu, J., Zhou, J., Lu, F., Kan, K., . . . Jia, W. (2014, June 1). Assessment of the performance Of A1CNOW(+) and development of an ERROR GRID ANALYSIS graph for comparative hemoglobin A1c measurements. Retrieved March 01, 2021, from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4029042/ 

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Employee Spotlight

Employee Spotlight

Gretchen
Robertson

Senior Sales Manager

When did you join PTS: May 2019

Name three hashtags that describe you: #proudnewgrandmother, #enthusiasticskier, #herderofdistributorreps. (you know, as in herding cats!)

Favorite place to “get away”? The Mountains of Colorado, which is where I live!

Best part about your job at PTS? Helping our distributors sell truly relevant POC devices.

Secret Talent? It’s a secret😉

Favorite part about working at PTS? Being part of the PTS Family

One thing you can’t resist? My new grandson, Jamison!!

Best advice you have ever been given? Under Promise and Over Deliver

Kaddy
Davis

Technical Support Associate

When did you join PTS? August 2004

Name three hashtags that describe you: #helpfulhand #socialbutterfly #sometimeslucky

Favorite place to “get away” I would usually say somewhere on a beach. But this year I visited Minnesota for the very first time and I really enjoyed the peaceful environment and nature that reminded me of my homeland (Estonia).

Best part about your job at PTS? Over the years I have worked in multiple departments and in my current position I have the opportunity to apply skills I have learned from each role. As a technical support associate there is variety in my day to day tasks.

Secret Talent? Baking (Took 4 years of baking classes).

Favorite part about working at PTS? My favorite parts about working at PTS are the people, I have made lifetime friends in my time here. Also, PTS offers employees the ability to grow and develop in their career.

One thing you can’t resist? Peanut M&M’s

Best advice you have ever been given? “Whatever you do – give it 100%” – track coach

Latasha
Little

Product Labeling Manager

When did you join PTS? March 3, 2008

Name three hashtags that describe you: #crafty #boardgamegeek #loyal

Favorite place to “get away” Walking in the woods on a slightly chilly Fall day.

Best part about your job at PTS? My job is unique because it simultaneously involves both creative and problem-solving skills. Typically, jobs involve only one or the other, and I get to do both on a regular basis, which I love because I am an equally right and left-brained person. I also love that my job allows me to work with people from almost every department in the company.

Secret Talent? Singing (I was in choir from 5th grade and all the way through college, but very few people have heard me really sing by myself because I’m shy about it.)

Favorite part about working at PTS? I love seeing and being part of the unwavering teamwork that people at PTS demonstrate, whether in successful times or challenging, we have always managed to find a way to persevere together.

One thing you can’t resist? Reading a good book.

Best advice you have ever been given? Try to find as much balance as possible in all aspects of your life.

Jennifer
Cua

Materials Manager

When did you join PTS? January 2014 after the PTS acquisition

Name three hashtags that describe you: #diligent, #approachable, #multitasker

Favorite place to “get away” The ocean.

Best part about your job at PTS? No two days are the same.

Secret Talent? Accurately know the time without a clock.

Favorite part about working at PTS? My coworkers.

One thing you can’t resist?  A good crime novel.

Best advice you have ever been given? Don’t worry about what you can’t control.

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What are you most looking forward to in 2021?

Quarterly Question:

What are you most looking
forward to in 2021?

Click on the drop-down arrows to read more!