PTS Pulse Q4 2022

pulse Q4

Lab tech running test

The Future of PTS:
2022 and Beyond By Jonathan Chapman, President and Chief Executive Officer

2022 has been a terrific year for the organization despite its share of challenges. The pandemic brought
about some big changes in healthcare and specifically in PTS’ traditional
core markets.

Some customers who we expected to make a near full recovery in 2022 —like our traditional global screening customers— did see growth compared to 2021, but have continued to struggle. When we look at 2023, though, there are positive signs that the beginnings of the recovery we saw in 2022 will continue into 2023. Sales to Direct Screening customers and to Distributors who supply healthcare providers’ offices led a rally toward the end of the year.

Pharmacies, another core segment for PTS, have not re-embraced point-of-care testing at the rates we had hoped, as they continue to be distracted by the demands of providing vaccinations instead. The Home Health market, however, delivered strong results for A1CNow sales. Overall though, the net result is that the hard fought for successes combined with the Global Sales Teams’ concerted efforts to grow our U.S. distribution business and recapture lost tender business in Mexico have us poised to hit our overall profitability targets for 2022.

This puts us on much more solid ground for a building momentum in 2023 and beyond.

Facing New Challenges

There is no question that we will be facing increased competition in the marketplace as we head into 2023. Other medical device manufacturers are looking to grab some of our market share by positioning their products as better solutions in the pharmacy and healthcare provider markets. Dry blood spot cards and other devices continue to be a competitor in the home testing market.

However, we will continue to differentiate ourselves, along with our partners at Sinocare and Trividia, with our high-quality products, and our many years of experience as leaders in the management of diabetes and its comorbidities. We will also continue to lean on our culture of resourcefulness and creativity to think beyond our limits.

We must continue to diversify and expand our customer base in the US as well as our Distributor network around the world. Our products have far-reaching utility and in absence of new products we must add new vertical markets to achieve revenue targets. Areas like home health, physician office laboratories, pediatrics and community health represent significant growth opportunities in 2023 and beyond.

One of the ways we hope to prove our continued leadership in this space, is by launching a new point-of-care analyzer late in 2023 that measures a patient’s blood creatinine levels. That data is used to help healthcare providers identify patients who at risk of developing kidney disease.

At-home testing continues to be in demand in our post-pandemic world, as a way for people to complete their biometric screenings without the hassle of attending multiple appointments. To help meet the needs of these consumers, we plan to extend our home testing portfolio in 2023 to include CardioChek Plus Home with Lipid Panel + eGLU test strips. This will help us expand into a new market and mitigate some of the losses we have sustained due to changes in the Health & Wellness Screening industry.

The at-home testing market will also drive a greater need for our devices to offer seamless connectivity to healthcare provider’s patient record systems. Not only will this increase the ease and convenience of our test systems, it will also allow providers to have greater trust in receiving results from a patient’s self-test. If the results are being beamed directly from the device into the records system, there’s less likelihood of error in the reporting of the results.

Advancing Business Processes

In order to support new initiatives and our expansion into new markets, we will need to be creative with our resources and innovative in our approach. We will continue to look for ways to streamline our business processes and improve our reporting and analysis.

We anticipate that supply chain challenges are likely to continue to follow us into 2023. Our Finance and Sales teams will be working on providing real-time data analysis to allow for more precise forecasting that will give our Operations team information they need to continue to manage inventories and customer expectations.

We will also continue looking for ways to further align PTS Diagnostics and Trividia to expand our resources, strengthen our processes, reach new markets, and meet the growing needs of our customers.

We Are Counting on You

Our people are and will always be our biggest asset. We have a great culture made up of talented people and strong teams. In 2023, we will look for ways to invest in each of you by creating professional growth opportunities. Continuing our revenue growth trends and introducing new products and initiatives will better enable us to do that. I genuinely appreciate the important and significant role that each person at PTS plays in moving our business forward and in making this a rewarding place to work.

We have a unique product line, and in a post-pandemic world, management of high-risk persons with diabetes and other chronic disease states is seen as paramount to improving future outcomes. Our best days are clearly ahead of us. Thank you for being a part of the PTS Team.


Employee Connection:2022 Year in Review

“Everything changes and nothing remains still; and you cannot step twice into the same stream.” — Heraclitus

If there is one thing that has not changed much since 2020, it is the tendency for articles in this newsletter to start by marveling at how much change there’s been. Even when everything else in the world feels uncertain, you can at least count on this one small thing to remain the same. (You’re welcome?)

Anyway, we recently surveyed a group of PTS employees to get their take on the highs and lows of 2022. Here’s what they had to say:

When you look back at 2022, what are some things that you and your team are most proud of?

“Maintaining the supply of raw materials in one of the most chaotic supply- chain-challenged eras!”
— Ann Fausset, Operations

“We achieved IVDR certification of our quality system AND achieved our first IVDR product certification.”
— Heidi Strunk, Quality & Regulatory

“2022 was challenging trying to find the right lane on the freeway to hit cruising speed. We had to compete with not only our biggest competitor, but other product lines for time and space as the PPE craze is wrapping up. We did exactly what I expected from our team—we hit cruising speed early and didn’t let up.”
Gary Johnson, U.S. Sales

What are some new things you and your team members learned this year? How might your newly acquired skills and knowledge shape what you do in 2023?

“We learned, and are continuing to learn, how to best integrate with the broader PTS/THI/Sinocare teams, while developing new partnerships and new relationships externally and within the business. This should lead to a more motivated, driven team, supporting growth and development.”
— Andrew Greaves, International Sales

What is something that helped you and your team stay motivated in 2022?

“The continued support from the executive team, finance, marketing, manufacturing, shipping, and customer service is what makes the sales side of PTS successful. We need the full company to be in sync and we will continue to grow.”
— Gary Johnson, U.S. Sales

“Knowing that, as hard as it might seem initially, once you are up and ready to go, the whole team helps each other out.”
— Amy Howell, Customer Service and TSS

“The customer/patient. We’re not supplying widgets, but health care maintenance for our customers.”
— Ann Fausset, Operations

What words of wisdom do you have for new PTS employees as we head into 2023?

“Realize you are now a learner. Be open to new experiences and accept help. Coming from a position where you knew it all to one where you know nothing is overwhelming for everyone.”
— Amy Howell, Customer Service and TSS

“Make sure to ask for help when needed. We are all so busy and juggling different projects, we forget to check in with the new people. PTS has great people and would do anything for each other, we’re just pulled in multiple directions right now.”
— Ann Fausset, Operations

“Get to know and understand the business, the team and wider global family, be proud of what we do every day, improving health all over the world.”
— Andrew Greaves, International Sales

“If you have a good team, you can do just about anything. Never be daunted by the challenge you’re facing.”
— Carolyn Schmitt, Quality & Regulatory

“We will face adversity in 2023 with getting the time share with our distribution partners. We have to be creative with our resources and think past the typical avenues from the past.”
— Gary Johnson, U.S. Sales

“Keep the focus moving forward. Maintain that drive or urge to find new business and to challenge yourself every day. “
— Jeremy Farmer, U.S. Sales

Employee Connection

Customer Corner:
What’s Next?
2023 Market Forecast

The shift from centralized to decentralized healthcare delivery is creating new opportunities for PTS Diagnostics all over the world. We can expect our growth and recovery to continue into 2023 and beyond, according to two of our market experts, Vice President of U.S. Sales Cliffe Allen and Vice President of International Sales David Brandt.

“Healthcare providers have recognized that you can’t look at just COVID. Many countries are developing programs now to reach out to those who are at the greatest risk not only for COVID-19 complications, but other life-threatening diseases and comorbidities like diabetes and heart disease. We’re seeing increasing demand for our products in multiple countries,” David said in a recent interview.

As the demand for our products increases, so does our reach into various emerging markets for point-of-care-testing. Cliffe said that the days of centralized healthcare delivery—where most patients would expect all their healthcare needs to be fulfilled through one doctor’s office or hospital system—are behind us.

“It seems that the historic model of a patient’s healthcare experience being transacted in a physician office is fading away. Many alternative channels like pharmacies and home health agencies are being heavily utilized by employers and insurance companies for population health. PTS has to stay ahead of these trends by continuing to partner with new healthcare service providers, so that our products are placed before the patients arrive.”

Ironically, physician offices will continue to be our biggest growth target in 2023 despite a decrease in demand for their services. Physicians who want to stay in business will need to compete with pharmacies and home health agencies for patients by offering faster, better lab tests and patient-friendly services. Our Field Sales and Inside Sales teams and our partners at MedPro will be instrumental in allowing us to open more doors in that sector.

Other groups who are helping us open doors right now are our partners at Trividia and Sinocare, and our very own Quality and Regulatory team, especially in international markets.

David said that the incredible leadership of the Quality and Regulatory team combined with the efforts of many people in several departments across the organization on IVDR and UKCA registrations have put us in a great position for expanding our sales in the EU (European Union), the UK, and other regions around the world.

Also, because Trividia has introduced us to some of their customer contacts, and because both of our international sales teams can now cross-promote products from both companies, we have been able to drum up more overall interest across the entire combined portfolio. David expects that those opportunities will only continue to grow in 2023.

There is also a lot in store for PTS and Trividia synergies on the U.S. sales front. Several of the objectives of the Transformation Team—on which Cliffe serves as a leader—are focused on additional efforts to bring the two companies together.

“We have already jointly attended conferences, and I continue to work closely with my counterpart, Gregg Johnson, at Trividia on business building opportunities. Certainly, more to come on that.” Cliffe said.

While there are a lot of exciting possibilities on the horizon, 2023 will not pass by without its challenges. Supply chain issues may continue to make our transition to “just-in-time” inventory practices a bit bumpy. And the turbulence may increase as demand increases and customers’ expectations of acceptable lead times continue to shorten. Cliffe said that this “puts a tremendous amount of pressure on our manufacturing and shipping teams and our Quality team who has to test all of our lots as they are prepared for shipment.”

We are also beginning to see more competition, as other medical devices companies try to find their niches in the rapidly changing healthcare market. We will need to remain vigilant on developing new products and enhancing our current offerings with better connectivity features.

While some of these projects may seem daunting, both David and Cliffe are confident that we will continue to find ways to overcome any limitations and our products will continue to play an even greater role in increasing access to diabetes and cardiovascular disease care around the world.

“It’s a great time to be at PTS and I’m excited to take part in what’s coming next.” David said.


Product Highlight:
2022’s Top Products

PTS Employee Spotlights

George Spoerl
Senior Manufacturing Engineer

George Spoerl

When did you join PTS?

May 2022

Name three hashtags that describe you.
#NotOnSocialMedia #iLiveUnderARock #ItsPronouncedOctothorpe

Favorite place to “get away.”

I love to go camping with my wife to get away from it all and disconnect from the internet. My runner up would be a ski lodge vacation to hit the slopes all day and hot tub in the evening.

Best part about your job at PTS?

I love being involved in critical decisions that steer the direction of our operation.

Favorite part about working at PTS?

The teamwork here is impressive to say the least. The way everyone can come together to drive creative solutions often on strict timelines. I am so honored to say that everyone I have met here at PTS is actively looking out for each other and for the best interest of our company.

Secret Talent?

Not necessarily a secret, but many people here may not know that I used to be the varsity tennis head coach for a high school back in Wisconsin before we moved to the great state of Indiana.

One thing you can’t resist?
A ‘Good Deal.’

Best advice you’ve ever been given?

The world offers you comfort. But you were not made for comfort. You were made for greatness.

Wahnetta Beverly
Automation Supervisor

Wahnetta Beverly

When did you join PTS?
September 21,1998

Name three hashtags that describe you.
#Dedicated #Considerate #Helpful

Favorite place to “get away”.

Home doing crafts, and walking my dog.

Best part about your job at PTS?

Working with and meeting an amazing group of people.

Favorite part about working at PTS?

Producing the test strips. Running the automated machines.

Secret Talent?

I love to do crafts. sewing, embroidery.

One thing you can’t resist?

Sweets, chocolate.

Best advice you have ever been given?
Do unto others.

Grant Barry
Territory Sales Manager - North Central

Grant Barry

When did you join PTS?

January 2022

Name three hashtags that describe you.
#Lively #Neighborly #Loyal

Favorite place to “get away.”

A day on the golf course with my good buds is the perfect place for me to get away.

Best part about your job at PTS?

Being on the sales side of the business means that no two days are ever the same. I like the challenge that this sort of working environment presents.

Favorite part about working at PTS?

I like the fact that I have been tasked with a job to do, and that I’m given the resources and amount of space required to get the job done. Also, I like that we bring a quality product to market that I can stand behind. As a salesperson, having confidence in what you sell is pretty important.

One thing you can’t resist?
Taking over the kitchen during the holidays.

Best advice you have ever been given?
“Eat at a local restaurant tonight. Get the cream sauce. Have a cold pint at 4 o’clock in a mostly empty bar. Go somewhere you’ve never been. Listen to someone you think may have nothing in common with you. Order the steak rare. Eat an oyster. Have a negroni. Have two. Be open to a world where you may not understand or agree with the person next to you, but have a drink with them anyway. Eat slowly. Tip your server. Check in on your friends. Check in on yourself. Enjoy the ride!” — Anthony Bourdain

Derek Page
Customer Service Specialist

Derek Page and family

When did you join PTS?

June 2022

Name three hashtags that describe you.
#Motivated #Confident #Family

Favorite place to “get away.”

The Gym!

Best part about your job at PTS?

The ability to learn something new/different everyday, with growth potential.

Favorite part about working at PTS?

The teamwork, every role and position is key to the success of everyone.

Secret Talent?

Yes! I can sing!

One thing you can’t resist?

I can not resist seeing my kids excel in all they do.

Best advice you have ever been given?

Why stress/worry about things that are out of my control or can’t change.

HR Corner Reminders:

Cog Wheels

Find Great Deals at LifeMart

Thinking about signing up for a virtual gym membership or meal delivery service to help you meet your 2023 wellness goals? Planning a vacation for 2023? Thinking it might be time to get a new phone? Don’t forget about LifeMart! You can find great deals there on all of these items and more.

ADP: Myself > Benefits > Employee Discounts – LifeMart

Use Your Floating Holidays
Before Dec. 31

Please be certain to utilize all floating holiday before the end of the year! These cannot be carried over into 2023. Employees may carry over up to 80 hours of PTO hours into 2023. Anything over 80 hours will be forfeited at the end of the year.

***CA employees are exempt from this PTO carryover policy as a separate policy is in place in conjunction with state laws***

Help is Here!

The Fourth Quarter and End of Year holidays can be stressful and overwhelming. We encourage all employees to utilize our Employee Assistance Program:


2022 Service Awards

Congratulations to the following Service Award Recipients!


Twenty Five-Year Anniversary

  • Brian Yates

Fifteen-Year Anniversaries

  • Ben Benedict
  • Nele Taevere

Ten-Year Anniversary

  • Randall Cundiff

Five-Year Anniversaries

  • Andrew Greaves
  • Gary Johnson
  • Scott Lee
  • David Miller
  • Andrea Sauceda
  • Margarita Velazco
  • Lucia Lam
  • Precioso Pe Benito

Quarterly Question

“What’s the Best Gift You’ve Been Given?”

Outside of jewelry, the best present I ever received was an early Xmas gift…my son was born December 13th and he has been a joy his whole life! I’m not going to share how old he is!!!

— Beth Russell, Sales – U.S.

Easy answer. My wife and children!

— Tony Colman, R&D and Engineering

A jacket that my mother made for me.  She spent hours quilting and sewing it, in my favorite colors.

— Heidi Strunk, Quality & Regulatory

The time that I receive from family and friends when we get together.

— Carolyn Schmitt, Quality & Regulatory

My Boys – I know. Mushy answer.

— Ann Faussett, Operations

Best Gift Given/Given to someone else is a combo – In 2020 my family chipped in and purchased 4 plots of land in Scotland for each other and we all became “Lords” and “Ladies”. It was one of those covid purchases around the holidays and the money goes to a good cause. It was a fun gift; each plot is one square foot so technically we own that land for the remainder of our lives and we all became Lords & Ladies.

— Jason Morrison, Finance & IT

As a kid, I remember the best gift I received was a Barbie Dream house (complete with elevator, which you essentially had to pull with a string).
Me and my sister played with it until it literally fell apart many, many years later. One of the highlights of my childhood! As an adult, the best gift for me is any time spent with my family; it is the best gift of all.

— Latasha Little, Marketing

The best gift I’ve received AND given is: the gift of TIME. Instead of gifts, my three sisters and I plan a brunch in January after the Christmas dust settles. We go out to a fun brunch place and catch up and visit with each other (this tradition has now been extended to include husbands, significant others, THEIR siblings/spouses, and of course…all of our kiddos!)

— Jessica Gahimer, Human Resources

My two wild, wonderful children.

— Andrea Sauceda, Marketing

“What’s the Worst Gift You’ve Been Given?”
Not sure there’s really been one.
— Carolyn Schmitt, Quality & Regulatory
Nothing sticks out, so must not have been that bad to make a list.
— Ann Faussett, Operations
Worst gift was a tie between a knife set and an electric razor, both perfectly good gifts, just not a lot of thought going into that decision.
— Cliffe Allen, Domestic Sales
I’ve always been grateful for whatever comes my way.
— Jason Morrison, Finance & IT
My mother-in-law had a habit of going to flea markets. One Christmas, all of the six son-in-law’s received knives, with handles that served as brass knuckles with spikes on them. Tis’ the season. It remains legendary.
— Scott Lee, Marketing
Growing up my parents allowed me and my brother to pick out one present to open on Christmas Eve. I was probably in 6th grade, and selected ankle weights, and didn’t even know what they were at that age. To say the least I was not thrilled.
— Cameron Dobson, Marketing
A guy I dated in high school gave me a bottle of men’s cologne for Christmas. (It was Liz Claiborne for Men to be precise.) The worst part is that because my dear mother had trained me to never, ever, ever express anything but excitement and gratitude for any gift I was given—no matter what—I pretended that I loved it and even went so far as to generously spray it all over me to prove it (So committed to this lie, was I). I broke up with him a couple of weeks later. Not because of the gift exactly, but it certainly did not help his case.

— Andrea Sauceda, Marketing

“What’s the Best Gift You’ve Given Someone Else?
A river cruise on the Delta Queen steamboat.  My parents had always wanted to go, but never felt they could spend the money.  I used my first bonus to send them.
— Heidi Strunk, Quality & Regulatory

When I was able to get my husband
to take his first trip to Europe to visit me in Germany.

— Carolyn Schmitt, Quality & Regulatory
A successful surprise party for a person that never could be surprised!
— Ann Faussett, Operations

Best gift ever given was the Walt Disney World annual pass for my daughter

after graduating from Purdue, for so many reasons.
— Cliffe Allen, Domestic Sales
My nephew in Tennessee got married about 5 years ago. The week before their wedding the photographer backed out on them. I agreed to play photographer for him and his now wife that I had never met, stressing that I am not a professional and did not want his wife to be disappointed. Everything turned out great and they were very happy.
— Cameron Dobson, Marketing
I gave the first scarf I ever knitted to my grandmother, because she passed her passion for making things with strings and fabrics on to me. And in return she gave me the gift of pretending to love it. (I didn’t realize at that time that you should generally not knit any item of clothing using 100% wool yarn, because it will end up being unbearably hot and itchy. LOL)

— Andrea Sauceda, Marketing

Holiday Season with PTS Diagnostics

Thank you for celebrating the holidays with us!

Collage of holiday celebrations

PTS Pulse Q3 2022

pulse Q3

Perseverance Pays: IVDR Certification and the 2022 Mexico Tender

On a typical day as a PTS employee, you might be a bit dismayed to see your email inbox filling up with dozens of rapid-fire messages from your bosses.
But it was no cause for email-induced anxiety on at least two days last month, as congratulatory messages poured in:

“Great job, team. This is a big deal.”

“Great job and your perseverance paid off!”

“Great news for all of us.”

“It sure is an exciting time to be part of PTS!!”

The causes for all this celebration were that, one, our IVDR team completed the process of self-certifying the CardioChek Plus analyzer allowing us to resume sales in the European Union, and two, we were awarded Mexico’s 2022 tender for lipid panel tests. Both are major accomplishments for us as an organization and are a testament to the grit and determination of PTS employees.

What It Takes to Get IVDR-Certified

In May of 2017, The European Union (EU) announced changes to its Medical Devices Regulation (MDR) and the In Vitro Diagnostic Medical Devices Regulation (IVDR). The new regulations were designed, in part, to require more transparency from manufacturers and to unite EU member countries under a consistent regulatory framework.

In May of 2022, the EU began enforcement of the new regulations which requires manufacturers to have their products certified under IVDR before they can be sold in EU countries.

So, what has this meant for us and our products? Well, for starters, it has meant that our products were placed into new classes which require more rigorous documentation, and in some cases, additional certification by a “notified body” to become certified. (A notified body is a company that has been certified by the EU as a company that can legally certify manufacturers under IVDR.) It has also meant that before we could even begin the process of certifying a product, we had to certify our entire Quality Management System (QMS.)

Does all this sound a bit overwhelming? That’s because it is. Especially when you consider that no member of the IVDR team is solely focused on it as their only project. Each person on the team, which is led by Heidi Strunk, Carolyn Schmitt, Janice Keeney, and Steve Zucker, has been juggling multiple projects while wading through thousands—literally thousands!—of pages of new IVDR requests and clarifications.

Another important component of the project has been navigating the necessary changes to product labeling that are required with each IVDR submission. Latasha Little has led the IVDR labelling efforts for the better part of the last year, working in close collaboration with the Regulatory group to research labeling needs, create labeling drafts, and develop updated standards for creating artwork for vial labels, boxes, and package inserts.

This makes the fact that we were able to hit our deadlines for products in our space and achieve IVDR certification even more remarkable.

Being allowed to sell the CardioChek Plus analyzer in the EU has obvious benefits. But the current IVDR efforts may help us get additional products approved in the EU more quickly. Carolyn Schmitt, Regulatory Affairs Manager, explained:

“We took what learned from the QMS certification and applied it to the CardioChek Plus analyzer certification. Right now, we are working on getting Cholesterol and Lipid Panel through the certification process, and we are applying what we learned from the analyzer certification to those. Each one gets a little bit easier as we learn what EU commission and our notified body needs from us. There really wasn’t a roadmap, since all of this is new. We had to make our own.”

In the future, our IVDR efforts may also give us a future advantage in other markets. Other countries are beginning to request information in formats similar to the IVDR data submissions. The level of detail we have had to provide in our documentation of every aspect of our business—from production to post-market surveillance—and all the things we’ve learned along the way are preparing us to smoothly jump over any regulatory hurdle placed in front of us.

But what it takes to get certified under IVDR is more than an eye for detail and an abundance of patience. It takes people who care, and who work hard to support each other through big challenges like these!

¡Viva PTS! The 2022 Mexico Tender

Each year, our International Sales team submits a proposal for each of Mexico’s government tenders for A1C and Lipid Panel testing. Last year, we lost the A1C tender to a competitor. And, the Lipid Panel tender was abandoned, meaning that it was not awarded to anyone. It was a big disappointment, but it didn’t mean that David Brandt and his team were going to give up on it!

And, as we learned on September 7, that perseverance paid off. We were selected to supply Mexico’s government with Lipid Panel tests for 2022. According to David, this would not have been possible if we had not been in the right position to supply the tests.

“Before we can even bid, we have to complete all of our regulatory processes and make sure our Mexico registrations are current. We have the Quality & Regulatory team to thank for that. Also, the Mexican government had to feel confident enough in our operations to trust that we could deliver the products they needed on time. So, thank you to our production teams for running a world class operation. And, thanks in advance to our Customer Service and Technical Support teams who will be helping our customers in Mexico have the best possible experience with our products.”

Sinocare, Trividia, and PTS Diagnostics Kick-Off Cross-Selling Enablement Strategy

A salesperson’s efforts can only stretch as far as their product l know-how and insights. That’s why a team of representatives from PTS Diagnostics, Trividia, and Sinocare are working together to develop a comprehensive sales enablement strategy.

The team is led by VP of Global Marketing Laurie Gutzwiller and includes Sophia Sun and Echo Gao from Sinocare, and Annemarie Ramos and Olga Gutierrez from Trividia and David Brandt from PTS Diagnostics. Their goal is to create a process that will help our newly integrated international salesforce to fully understand each organizations’ unique products and their market potential.

Imagine that you are an experienced sales professional who is suddenly asked to start selling from two additional product portfolios, each with 30 or more individual offerings. What would you need to be successful?

First, you’d need information on which products can be sold in which countries. You’d also need information on pricing, target customer profiles, and talking points. You’d also need to know how to obtain the physical products yourself and learn how to use them for demonstration purposes. You would need to know who you can call for tech support and customer support. You’d also need access to marketing materials for the products and would need to know about current promotions—All of this and so much more!

As a result, during the summer of 2022, an array of customized sales enablement materials were made available to internationally focused marketing and sales staff from Sinocare, Trivia, and PTS. Included in these programs is information about A1CNow+, CardioChek Plus, the Safe BGM series, PCH50, the True Metrix portfolio and others. Together, the products form a robust catalog of diabetes, cardiovascular disease, and glucose management solutions.

“We want to give everyone the tools needed to be successful as we integrate the international sales efforts,” explains VP of International Sales, David Brandt. “The marketing team has prepared a lot of content for our newly development sales teams the resources they need to be successful.”

Sinocare Blocks

Product Highlight:
Sinocare Products

PTS Employee Spotlights

Annmarie Ramos
Director, Global Product Management

When did you join PTS?

June 2022

Name three hashtags that describe you.
#ItoldYouSo #Focus#Mermaid

Favorite place to “get away.”
The Florida Keys – anywhere on the water.

Best part about your job at PTS?
Learning new things! Every company is different but seeing the synergies and opportunities to grow allows for me to see the amazing things to look forward to!

Favorite part about working at PTS?
The people! It has been wonderful meeting and learning from everyone and having a great support group at PTS to help as I get familiar with the new products and new processes.

One thing you can’t resist?


Best advice you have ever been given?
Always lead with the positive before you state the negative!

Brad Combs
Executive Director, R&D

Brad Combs

When did you join PTS?
Trividia – May 2014, PTS – January 2022

Name three hashtags that describe you.
#LoveTheEverglades #Dedicated #Considerate

Favorite place to “get away”.
Florida Everglades (kayak fishing or hunting).

Best part about your job at PTS?
Working with really good people on creative solutions to technical challenges.

Favorite part about working at PTS?
Being part of a team that works well together.

One thing you can’t resist?
Outdoor adventures in the Florida Everglades
(or Chicago Style Pizza!)

Best advice you have ever been given?
“If you aim at nothing, you will hit it every time”
– (years ago from friend Zig Ziglar)

Kim Zeltwanger
Executive Director, Human Resources

When did you join PTS?

May 2022

Name three hashtags that describe you.
#PelotonObsessed #ProudSFUMom#DoingMyOwnThing

Favorite place to “get away.”
Anywhere with sun and salt water

Best part about your job at PTS?
Meeting and working with all the great employees of PTS

Favorite part about working at PTS?
All the fun employee events that PTS does (haven’t actually participated yet, but looking forward to doing so).

One thing you can’t resist?
Warm chocolate chip cookies.

Best advice you have ever been given?
Professional growth is not supposed to feel comfortable. Being uncomfortable means you’re learning and growing.

Sarah Chavez
Environmental Health and Safety Manager

Sarah Chavez

When did you join PTS?
December 1, 2015

Name three hashtags that describe you.
#LoveAllCreatures #LoveFamilyAndGod #LoveMyWork

Favorite place to “get away.”
My home.

Best part about your job at PTS?
Lifetime friendships.

Favorite part about working at PTS?
Knowing that we are making a difference in people’s lives.

One thing you can’t resist?
Helping a creature in need.

Best advice you have ever been given?
Always do your BEST!

Yazmín Liranzo
Payroll Manager


When did you join PTS?
Joined THI in March 2006 and took over the payroll for PTS in March of 2022.

Name three hashtags that describe you.
#Queen#CrazyGirl #Funny

Favorite place to “get away.”
Anywhere that has an All-Inclusive hotel stay – Mexico is my favorite.

Best part about your job at PTS?
Being The Money Lady and The Queen of Payroll.

Favorite part about working at PTS?
Great company! Employees are great – such a great environment to work in.

One thing you can’t resist?
Sweets – Cookies, Cakes – anything that has Gluten

Best advice you have ever been given?
Change your thinking, change your life. “Choose a job you love, and you will never have to work a day in your life.” – Confucius

HR Corner Reminders:

Cog Wheels

  • Please note the following PTS closures for the Fall/Winter holidays: 11/24 & 11/25, 12/23 & 12/26
  • Thank you, Josie Soliven, for organizing the Annual Indianapolis Indians Family event at Victory Field!
  • Please welcome our PTS University students joining our Whitestown Engineering Team: Bin (Tom) Yun & Shi Yin

Don’t Miss Out on These Rewards!

PTS offers the following reward programs:

Covid Vaccine: $100 gift card for providing a copy of your vaccination card

Health Rewards: $100 gift card for annual check-up

Gym Membership Reimbursement: $20 per month (paid quarterly)
Referral Bonuses: $500 after the referred employee has worked for three months

Additional details are available at

Quarterly Question

“What inspires you?”

The Saints!
— George Spoerl, Manufacturing, Sustaining Engineering, and Supply Chain

Walking in nature; being able to see the sky, feel the sun, and hear the birds and insects.
— Amy Howell, Customer Service and TSS

— Carolyn Schmitt, Quality & Regulatory

Jesus, authenticity, caring and Fridays.
— Will Benedict, Executive Team

What inspires me ? I have to be honest and I am not blowing smoke its Gary Johnson, no one works harder or smarter than he does. Great support you call him he responds right away and has an answer, keeps us all motivated with words of encouragement and support, brings positive vibes about the company. There is nothing more inspiring than a leader that leads.
— Mike Kraus, Domestic Sales

My inspiration comes from my daily devotional & then I try to be work in some endorphin releasing cardio!!!!
— Beth Russell, Domestic Sales

My family and friends inspire me to be the best mom, nana, friend I can be. My co-workers inspire me to continue to learn and make a difference for our company. My team inspires me to be the best leader I can be and help create a culture where people can grow and have fun while elevating our presence in our industry.
— Laurie Gutzwiller, Marketing

Going for a walk with my wife and dogs!
— Jonathan Deal, Marketing

Simple. Time with family and away from any mobile device recharges my batteries.
— Cliffe Allen, Domestic Sales

Good ole soul searching. Remembering how good I really have it!
— Amy Kersey, Finance

Two things that inspire me are: kindness and integrity.
— Margo Enright, Quality & Regulatory

“It doesn’t matter if you win or lose, as long as you win.”
— Gary Johnson, Domestic Sales

Exploring God’s creation with family.
Never cease to be awed and inspired by the Lord’s handy work.
— Cameron Dobson, Marketing

“Respect and kindness without agenda.
And also a crisp, fall day inspires happiness for me every time. 😊
— Latasha Little, Marketing

What inspires me is my family and my relationship with God. My husband and daughter are major factors in my decisions and my reactions. When I’m having a bad day, I say a little prayer to The Father.
— Wanda Franklin, Customer Service and TSS

— Andrea Sauceda, Marketing

My new husband, Hank!
— Gretchen Robertson, Domestic Sales

What inspires me, is when we go to events like the Indians game and I see the families of PTS employees as, in addition to what our products do to help the world, to me that is our “why.”
— Steve Riendeau, Executive Team

Work: I do take inspiration in knowing what we do at PTS around the world helps to save lives and improve health.
Personal: I am inspired by the way people deal with major health issues in ways that I can’t comprehend, my wife being one of those inspirational people.
Personal: music is uplifting and can take the sting out of a very bad day.
And as my inspirational leader, Forest Gump says: “And that’s all I gotta say about that!”
— Andrew Greaves, International Sales

Depends on the context but uplifting music and kindness gets me out of a funk.
— David Brandt, International Sales

Kindness, empathy and anything health and wellness related inspires me.
— Kim Zeltwanger, Human Resources

When I think of inspiration I think of my mother. She had diabetes and a lot of complications from that. No matter how sick she got or the how many things popped up she kept her head up, told everyone she was fine and kept moving forward. So when things get tough I think of her and just keep moving forward. That’s where my inspiration comes from.
— Janice Keeney, Quality & Regulatory

What inspires me is knowing that I am part of a team with a common set of goals. That gives me strength and confidence knowing that there are people I can rely on and forces me to pick myself up if I’m down as others are also relying on me.
— Jonathan Chapman, Executive Team

The Pets of PTS

PTS Pets 1

PTS Pulse Q2 2022

pulse Q2

Healthcare conference

Oh, the places you’ll go… 2022 Spring Conferences

By Kelley McClain, Senior Marketing Manager and Jon Deal

To say that the PTS Diagnostics Domestic Marketing and Sales team have been here, there and a little bit everywhere is an understatement during most of Q2. However, this is a welcomed sign of the world transitioning back to a familiar sense of normalcy. One of the main business drivers our company focuses on is live, face-to-face meetings. These events span national medical professional association meetings and national distributor sales meetings throughout the year with the purpose to engage and interact with customers. To learn more about the roadshow the PTS team has been on, read below!

American Pharmacists Association March 18-21 || San Antonio, TX

Our “Why?”:

  • Pharmacists utilize our products to bring business into their stores in addition to helping patients. They provide valuable health services, such as testing for cholesterol and A1C, outside of the traditional healthcare setting and closer to the patients.
  • Traditionally, this business has been mostly done on a cash basis, but legislation is opening pharmacists’ services for reimbursement as well.
  • Pharmacists have an excellent opportunity to further evolve their role via point-of-care testing (POCT), especially considering the pressure that COVID-19 has placed on the health care system. Proper training, certification, and advances in testing technology enable POCT to occur in any setting.
  • Pharmacists using collaborative practice agreements based upon CLIA-POCT results have shown to provide efficacious and safe disease management. To get started, the pharmacy must enroll as a CLIA-waived testing site through the Centers for Medicare & Medicaid Services (CMS). The CMS 11612 form is an application that is mailed to the pharmacy’s state agency.
  • The pharmacy continues to be an ideal place for health care advice, and pharmacists will continue to be sought out for recommendations of OTC treatments.
  • The role of the pharmacist is evolving in patient care and using CLIA-waived tests in the community pharmacy setting is an opportunity to advance the profession and aid in disease management during COVID-19.

American College of Cardiology April 2-4 || Washington, DC

Our “Why?”:

  • PTS Products are perfectly suited for in-office testing during visits for a wide range of medical specialties that include but are not limited to Family Practitioners, General Practitioners, Pediatricians, and Cardiologists.
  • Cardiologists have shown strong interest in the CardioChek products as they can quickly get a baseline for patients that may not have been to their regular physician in a while for annual exams. Other patients simply forget to bring their numbers to their appointments or don’t know how to access their results via online hospital portals, etc.
  • About 1 in 5 adolescents have an unhealthy cholesterol reading, and nearly 93 million U.S. adults aged 20 or older have high cholesterol. But since high cholesterol doesn’t have symptoms, many people don’t know their levels are high.
  • When cholesterol testing should be done:
    • Every 5 years for people aged 20 or older who are at low risk for cardiovascular disease.
    • More frequently than every 5 years for people with cardiovascular disease risk factors.
  • Point of care testing for cholesterol, related lipids, and blood glucose can serve as a diagnostic tool that provides information for immediate risk assessment and therapeutic monitoring of heart disease and diabetes.
  • Healthcare providers use lipid panels for both children and adults to evaluate the risk of cardiovascular diseases like heart disease, heart attack (myocardial infarction), and stroke.
  • Who Benefits?
    • Patients requiring primary prevention of cardiovascular disease.
    • Management of patients with pre-existing cardiovascular disease.
    • Patients with a history of familial hypercholesterolemia.
    • Children can also have high cholesterol, which may require a lipid panel blood test.
  • Reasons a provider may order a lipid panel include:
    • As a routine test to determine if the cholesterol level is normal or falls into a borderline-, intermediate- or high-risk category.
    • To monitor the cholesterol level if you had abnormal results on a previous test or other risk factors for heart disease.
    • To monitor the body’s response to treatment, such as cholesterol medications or lifestyle changes.
    • To help diagnose other medical conditions, such as liver disease.

Henry Schein National Sales Meeting March 22 || Virtual Meeting

Our “Why?”:

  • Henry Schein is one of our main national distribution partners
  • PTS provides Henry Schein branded CardioChek Plus analyzers and private labeled Lipid+eGLU Smart Bundle test strips.
  • This year was a virtual meeting format due to covid concerns.
  • The virtual format consisted of 12, 10-minute sessions with different Henry Schein teams rotating through, mostly grouped by geography.
  • The virtual meeting was beneficial, but all will be looking to get back to in-person meetings.
  • As our national distributors carry thousands of products, it is important to have dedicated time to connect with their sales teams and keep our products top of mind.
  • This includes product details and benefits, key features to promote, how to handle any objections, and how we compare to the competition.
  • As Covid has started to diminish in many parts of the country, our national distribution partners are looking to revitalize revenue streams beyond covid testing and vaccinations.
  • Henry Schein recognizes the value of our products as they promote the Henry Schein branded PTS Diagnostics product line; it is important to continue to work with their sales teams as there are many products fighting for their attention to present to end-users.

NDC (National Distribution & Contracting) April 11-13 || Nashville, TN (Corporate Office Location)

Our “Why?”:

  • Even though NDC is a national distribution partner of PTS Diagnostics, it consists of hundreds of small, independent health care distributors that utilize NDC’s membership to help provide efficiencies and support.This includes group buying power, distribution and logistics, contracts & rebates, and promotions & incentives.
  • From a manufacturing perspective, NDC partners with over 700+ manufacturers including PTS Diagnostics to save both time and money through their custom supply chain solutions that maximize efficiencies for distribution members.
  • This year’s event was held at the Gaylord Opryland Hotel in Nashville, TN.
  • The annual conference is always held in Nashville where the corporate offices are located.
  • Not all NDC distributors specialize and call on the same customer base. Some may specialize in lab equipment while others may focus on consumables for example.
  • This year’s conference was in a roundtable format as opposed to a traditional trade-show concept.
  • Attendees were able to pre-schedule personal, dedicated one-to-one meetings with us at the show.
  • PTS met with several distributors that were looking for new opportunities to carry our products, further expanding our presence in the market.

McKesson National Sales Meeting May 17-19 || Las Vegas, Nevada

Our “Why?”:

  • As of 2021, McKesson is the 7th largest US corporation in the Fortune 500.
  • McKesson works with biopharma companies, care providers, pharmacies, manufacturers, governments, and others to deliver insights, products, and services.
  • McKesson is another national distribution partner of PTS Diagnostics that we have worked with for years.
  • Due to Covid, this was the first time to reconnect in person with their sales team and management in a few years on a large scale.
  • The PTS booth had hundreds of interested sales and marketing team members visit the booth and had just under 100 individuals looking for more information and interested in a follow-up conversation with a PTS sales team member.
  • Like Henry Schein, McKesson sales members and management are eager to find additional revenue paths post-Covid and see PTS Diagnostics’ products as a potential solution.

IMCO (Independent Medical Distributors) June 12-15 || Lake Buena Vista, FL

Our “Why?”:

  • IMCO is like NDC in that it is made up of independent distribution members.
  • PTS exhibited to the nearly 200 member distributors representing veterinary, dental, home health, acute care, etc.
  • PTS visited with familiar faces and continued to promote our CardioChek and A1C product lines.

Customer Corner: All About Corporate Accounts

Thanks to the amazing versatility of our products, we get to interact with many different types of healthcare customers. But, if you’re new to the organization, understanding the who, what, when and why of our diverse array of clients can be overwhelming. That’s why we asked Bridget Melland and Don Bellissimo, both directors of corporate accounts, to answer a few questions about their clients.
Employee helping customer

1. What are corporate accounts?

Corporate accounts are made up of high-volume end-user clients who have a nation-wide footprint. They include major retail pharmacy chains, major grocery store chains, home health, and wellness screening customers. All operate under CLIA licenses to meet regulatory requirements which vary state by state, and in some cases, even county by county!

2. How are corporate accounts different from distributor accounts?

Here at PTS Diagnostics, we specialize in manufacturing products. Distributors typically specialize in shipping a manufacturer’s products to end users—physician’s offices, home health agencies, etc.

Our corporate clients are end users, but they are unique in the scope of their business and the volume of product that they need. For example, one of our retail pharmacy partners has 4,300 locations across the United States! So, we work closely with each corporate client and and their preferred distribution partner to help facilitate a cohesive plan and ongoing dialogue between all three companies. Together, the group works through contract negotiations, product forecasting, regulatory support needs, technical support needs, clinical support needs, and product training.

3. What are some things that corporate customers value about our products and services?

Many of our corporate customers rely on our products as an integral part of their business. They value our products ease of use, accuracy, speed, and supply availability. But perhaps what they value most is our all-hands-on-deck approach to customer service which drives true partnership.

The little things make a big difference: understanding their forecast, responding to their requests and questions very quickly, having enough flexibility to customize a solution based on their business model, and having the right product ready for them at the right time.

All corporate accounts are VIPs due to their overall impact on revenue, and due to their ability to offer the valuable services our products help provide to large numbers of patients. Continuing to build their trust in us is critical. It helps us navigate occasional challenges— like product availability or product performance concerns—more smoothly. Because they know us to be reliable and accommodating, they are more willing to work with us to seek mutually beneficial resolutions.

4. Have corporate customers’ needs and expectations changed in the wake of COVID-19?

There is now an increased focus on home- and self- testing. The general population of consumers are now more comfortable with performing medical tests in their home.

Insurance providers (a.k.a. payors) have increased their focus on closing gaps in care and are seeking alternative lab testing solutions since their members have gotten out of the habit of going to routine wellness appointments.

Our biometric screening clients are seeking home testing solutions due to the impact of on-site employer testing.

Working from home is now more broadly accepted by some companies and employees. That means that employers need help from screening clients in offering remote biometric screening options for off-site employees.

From a production standpoint, most customers have stopped ordering large quantities of product months in advance, opting to order a few days or weeks before the event, thanks to the unpredictability of event cancellations due to COVID outbreaks. This has an impact on our forecasting and production schedules.

5. Is PTS well-positioned to meet new needs and expectations?

We have been partnering with other companies to help meet our corporate clients need to provide more at-home testing. Currently, most at-home tests include dry blood card testing, which have some drawbacks for our clients in terms of timing, logistics, and patient adherence. By partnering with companies like Reperio, which provide robust home-testing kits, we will be able help our clients overcome challenges with blood cards by replacing them with PTS Panels test strips!

We have also been able to take feedback from Corporate Accounts and customize our products; CardioChek Plus v1.12 is a direct result of feedback we received from our top biometric screening partner.

We are also working on ways to improve our forecasting so we can be ready to accommodate just-in-time orders from our corporate clients. Making sure we have product readily available when customers order will continue to be a priority.

It takes a village to secure, maintain, successfully partner with corporate accounts. And thanks to the all-hands-on-deck approach of the entire PTS team, we are the number 1 point-of-care testing partner for mass retailers, food chains, and biometric screening organizations in the U.S. With a team as talented and dedicated as ours, we’re sure to continue building our relationships with corporate accounts for years to come.

Product Highlight

CCPlus product highlights

PTS Employee Spotlights

Janice Keeney
Regulatory Affairs Specialist I

Janice Keeny

When did you join PTS?

Name three hashtags that describe you.
#Crafty #GetThingsDone #Nice

Favorite place to “get away.”

Best part about your job at PTS?
I love what I do in Regulatory, especially reading and interpreting regulations to help stay in compliance.

Secret Talent?
I can sing. Was a singer in my church Praise and Worship team.

Favorite part about working at PTS?
Helping to get a product in the market to help monitor various conditions including diabetes, which is a personal issue for me.

One thing you can’t resist?
Board games and Disney (which mostly get combined as well)

Best advice you have ever been given?
Always be ready to help wherever needed and focus on completing your work

Scott Lee
Associate Graphic Designer

Scott Lee

When did you join PTS?
February 2018

Name three hashtags that describe you.
#BBQFoody #Nostalgic #Love4Music

Favorite place to “get away”.
Surrounded by trees. A stream makes it all the better.

Best part about your job at PTS?
The variety each day presents.

Secret Talent?
I was mentored to be an airbrush artist early in my career.

Favorite part about working at PTS?
The good-hearted peeps.

One thing you can’t resist?
The sound of a drumline. I will veer to find them.

Best advice you have ever been given?
We are blessed, so that we may be a blessing.

Heidi Strunk
Sr. Director, Quality & Regulatory Affairs

When did you join PTS?
April 2015

Name three hashtags that describe you.
#NotShy #LightHearted #DoingMyOwnThing

Favorite place to “get away.”
Anywhere with trees and my favorite people.

Best part about your job at PTS?
My team is amazing!  They are talented and dedicated, and a whole lot of fun!

Secret Talent?
I spot patterns easily. I frequently find four-leaf clovers just as I walk along in the yard. They just “look” different, and it is like they are floating above the normal ones. If something like an earring is lost, I am the one that finds it.   

Favorite part about working at PTS?
The people

One thing you can’t resist?
A good slice of homemade pie.

Best advice you have ever been given?
The best advice I ever received was from my mom – “Don’t forget where you came from.”

Bridget Melland
Sr. Director, Corporate Accounts

Bridget Melland

When did you join PTS?
January 2018

Name three hashtags that describe you.
#Meticulous #Outgoing #MamaOfTeens

Favorite place to “get away.”
Anywhere surrounded by family/friends, cold drinks & live music…disconnected from technology.

Best part about your job at PTS?
Getting to work with all business units at PTS; driving corporate account solutions takes an agile village.

Secret Talent?
Interior Decorating.

Favorite part about working at PTS?
I take pride in driving collaborative solutions and a positive PTS Diagnostics brand experience for some of our largest clients. Creating a win-win is motivating!

One thing you can’t resist?

Best advice you have ever been given?
Always, always, always be overprepared. Make every client feel like they are your only priority. People won’t remember exactly what you said but they will remember how you made them feel.

Quarterly Question

“What was your FIRST concert,
and what was your BEST concert?”

First: 1983 after a Pacers/Bullets game – The Beach Boys. Best: Early 2006 – Roger Waters, Dark Side of the Moon.

Jason Morrison, Finance & IT

First: Tool – 10,000 days.
Best: Tool – Fear Inocculum.

Larry Smith, Operations

First: Teenage Mutant Ninja Turtles: Coming Out of Their Shells Tour: Market Square Arena 1991. Last: Silversun Pickups: Cincinnati maybe 2009?

Sean Beach, Customer Service

First: Van Halen with David Lee Roth, in 1984. Best: Styx, Foo Fighters, Elton John in Las Vegas.

Gary Johnson, Sales

First: Genesis, “Mama” tour. I won tickets on the radio. (Everything about this answer dates me) Best: Any of the U2 shows I’ve been to. Either the Joshua Tree tour or the Vertigo tour (where we got right next to the stage).

Issa Emeish, Finance & IT

First: Jesse McCartney. Best: Luke Bryan and Florida Georgia Line! VIP in college!

Brittany Dobson, Quality & Regulatory

First: Beach Boys, 1983.
Best: Van Halen, 1983.

Don Bellissimo, Sales

First: Beach Boys after a Baltimore Orioles baseball game when I was just a little kid. Best: Taylor Swift at Gillette Stadium.

David Brandt, Sales

First: Van Halen, 1980, Cow Palace in San Francisco. Best: Coldplay in Santa Clara.

Jennifer Cua, Operations

First: Cheetah Girls.
Best: Maroon 5.

Adrianna Masterson, Global Product Development

First: Jerry Reed.
Best: Garth Brooks.

Cameron Dobson, Marketing

First: The Monkees.
Best: The Who.

Carolyn Schmitt, Quality & Regulatory

First: Chubby Checker, Bay City, MI, 1991. Best: I’m going to have to cheat a bit and split it up a few different ways…it’s so hard to choose an absolute best: Best for talent, sound, and production: Paul McCartney, Lollapalooza 2015. Most fun: In the pit while Rob Zombie performed White Zombie’s “Astro-Creep: 2000” album in full at Riot Fest 2016. Best for humblebragging: James Brown at Woodstock ’99 (it was pretty amazing).

Joel Kerbleski, Quality & Regulatory

First: NKOTB, Louisville, 1990-ish. Donnie was the best new kid. Don’t @ me. Best: I can’t really choose a “”best.”” Too many good memories. Instead, I will choose one that I fangirled out over almost as much as NKOTB– Elvis Costello and the Imposters, Indianapolis, 2002-ish. (Again, don’t @ me)

Andrea Sauceda, Marketing

First: B96 Summer Bash in Chicago – (N’Sync and Ricky Martin were the headliners lol!). Best: Green Day at the Aragon Ballroom in Chicago (we stood in the balcony so we didn’t get crushed in the mosh pit below!)

Kelley McClain, Marketing

First: Kelly Clarkson (I saw her while I was still in college. I would have loved to have seen NKOB when I was younger though!) Best: It’s a toss-up for best concert overall, which for me is between Kelly Clarkson and John Mayer.

Latasha Little, Marketing

First: Styx with special guest Billy Squier. Best: Pink Floyd – Momentary Lapse of Reason Tour.

Cliffe Allen, Sales

First: Peter Frampton. Best: Tie between Maroon 5 and Lady Gaga.

Laurie Gutzwiller, Marketing

First: Cheap Trick.
Best: Tie between Eagles & Moody Blues.

Ann Fausset, Operations

First: Elton John.
Best: Eric Clapton.

Gretchen Robertson, Sales

First: Chicago.
Best: Lenny Kravitz.

Michelle Deal, Quality & Regulatory

First: Ratt and Poison in the early 90s. Best: It’s impossible to say what the best concert was. I have been to hundreds of shows and all have brought me happiness, excitement, sadness, and tears (in a good way!).

Amy Howell, Customer Service

First: Three Dog Night.
Best: Above & Beyond Acoustic.

Kyle Nelson, Marketing

When I was in grade school and my Dad took his 4 oldest children to see the Beatles.

Margo Enright, Quality & Regulatory

First: KISS.
Best: Bruno Mars!

Erika Peltz, Shipping & Receiving

I wasn’t allowed to go to concerts as a teenager! LOL! As an adult, I loved the Paul McCartney concert and the Eagles (before Glenn Fry died).

Beth Russell, Sales

First: Kansas.
Best: Car Seat Headrest.

George Spoerl, Operations

First: My first concert was at Market Square Arena and I saw Leif Garrett. (I know…. Who is Leif Garrett!?)
Best: I worked at Universal Music Group for 27 years and I’ve seen many concerts and met many artists! By far, my favorite concert was sitting in the Universal Music Group Boardroom in Santa Monica, CA listening to Sting sing live to us!

Amy Kersey, Finance & IT

First: Saw The Who and Kansas in Boston’s government center. Best: Best concert or most memorable anyway was Puscifer in Indy. It definitely was unique.

James Willis, Operations

First: Frank Zappa (Philadelphia Spectrum) 1978 (I was 3). Best: Too hard to say (I’ve seen a lot; I was in the Rock N’ roll business for a long time.) 3 that come to mind: ZZ Top Eliminator Tour- Worcester Centrum-1983 (super-hot set, had an amazing laser light show, before they were outlawed for putting people’s eyes out) OR South Side Johnny and the Asbury Jukes from backstage at the Living Room in Providence RI- 1986 (maybe the world’s greatest party band) OR Styx, REO Speedwagon and Ted Nugent- Gilford NH (the crowd was the worth the price of admission alone)- 2015.

Ken Kimker, Sales

Class of 2022 Photos / Life Events

Class of 2022

PTS Pulse Q1 2022

pulse Q1

CardioChek Reaches Underserved People in Peru

Cardio Chek Peru Header image

By Jonathan Deal, Sr. Marketing Manager

When you picture one of our products in the hands of a customer, what do you see? Maybe you imagine a doctor’s office, a community health outreach event, an annual wellness event at the headquarters of a large corporation, or the home of a chronically ill person.

These are all great examples of places where our products have a tremendous impact. But you also might be interested to know that our products often find themselves in some fascinating programs and locations around the world.

One such example is the Ohio University Global Health (OUGH) study abroad program. Ohio University is a state university of 28,000 students. Its main residential campus is in Athens, Ohio, about 65 miles southeast of Columbus.

Until the COVID-19 pandemic, Dr. David Drozek, Associate Professor of Specialty Medicine, led a group of selected students majoring in medical professions on an annual trip to Lima, Peru. Dr. Drozek has a long history of missionary work in clinics and hospitals abroad. He spent a year in Costa Rica, followed by seven years in Honduras.
He returned to Ohio 17 years ago and soon after began his annual trips abroad with students.

While in Peru, OUGH partners with the Center for the Complete Development of Children (CEDEINFA), and with local churches and community organizations, to provide hold free community clinics in impoverished communities.

At the clinics, students provide medical care, conduct research, and offer preventive health education in the villages near Lima.

Ultimately, the work done by Dr. Drozek and the program is about helping improve the overall health of the people and their communities. Cardiovascular disease is the second leading cause of death in Peru, behind respiratory disease. To help gain insight and understanding into the prevalence of heart disease in the community, program participants have collected data during their annual trips to Peru and have shared their findings through published studies, presentations at conferences, posters, and more.

For one study, program participants used CardioChek analyzers and lipid panel test to better quantify the level of cardiovascular risk in the resource-poor communities of Peru.

Dr. Drozek selected CardioChek for its portability, battery-operated power, room temperature test strip storage and quick results that can be shared immediately with study participants.

Based on CDC standards, data collected showed that:

  • 57% of participants met the criteria for dyslipidemia
  • 7.6% had high total cholesterol
  • 16.6% had elevated triglycerides
  • 16.6% had elevated low-density lipoprotein (LDL)
  • 51% had low high-density lipoprotein (HDL)
  • 47% met the criteria for diabetes

The study concluded that cardiovascular disease risk factors are prevalent with alarming percentages. The study’s conclusion states that lifestyle modification focused on plant-based diets might be an affordable, cost-effective approach to reducing the cardiovascular risk.

The study abroad program to Peru not only benefits the communities being served, but the program provides a meaningful and valuable experience for the students. Dr. Drozek states that many students apply for grants to fund their personal research and program travel.

As the COVID-19 pandemic appears to be waning, it’s important to refocus on population health and the management of chronic diseases. Our products allow us to be a valuable partner in these types of settings.

If you are familiar with the idea of six degrees of separation, all people are six or fewer social connections away from each other. Programs such as Dr. Drozek’s demonstrate that our products touch and connect us to people far beyond the walls of Whitestown and Sunnyvale.

Customer Corner:
Q&A with Alyssa Williamson, President at US Wellness

Customer Corner image

1. How long have you been at US Wellness and what is your role there?

I’ve been at US Wellness for 19 years as of this month. My role has evolved from Sr. Director of Operations to COO to President, a promotion that was announced in January 2022.

2. How would you describe the importance of what your organization does to better serve your clients?

US Wellness has always been focused on quality. Our team understands the importance of managing to the details and everyone working together to deliver the best service. Over the past few years especially, US Wellness has harnessed this quality and expanded it to new and different services beyond traditional biometric screenings. We are taking what we do best – quality, communication, and service – and applying that to support our employer clients in a variety of population well-being services.

3. What has US Wellness done to adapt to the post-COVID environment?

I would not say that we as a global economy and society are exactly in a POST COVID environment quite yet. US Wellness was there, helping our clients gain access to testing and risk management services. As we finally start to see the pandemic slow, we continue to be there to help our clients transition back to the workplace with added risk management services. We also engage our clients in far-reaching employee well-being solutions to help people cope with the changes in their lives.

4. What do you see as the outlook for the health and wellness industry?

So many exciting changes! Science and technology are bringing us rapid advancements in genomic and preventive testing that help people understand their risk factors and control their well-being in ways that we have not had before. Health and wellness are finally taking a customized approach. We have the tools now to tailor services and support to individuals’ unique needs. When combined, these individuated wellness care plans will blend into true population health.

5. What notable impact has the PTS Diagnostics solutions made to better assist your organization? How do they stand out?

PTS has been an outstanding partner to US Wellness for nearly 20 years now. Together, we have not only watched but helped the health and wellness industry evolve to better serve the needs of all the people we reach. PTS listens to the market and reacts with solutions that address the need and help the market evolve. PTS blends its own business goals with the needs and goals of its clients. As a client of PTS, we have benefited so much from the partnership and look forward to what’s next health and wellness together.

Reaching Out to Pediatricians in 2022

Reaching out Image

Pediatricians are seeing more children present with new-onset diabetes after having COVID-19.[1]

PTS products have been used by pediatricians to gauge their young patients’ heart disease and diabetes risk for some time; however, there is plenty of room for growth as the focus on childhood chronic diseases such as diabetes regains attention.

This summer, the Marketing team will coordinate and execute a comprehensive pediatric brand awareness campaign in partnership with domestic and international distributors.

For example, as part of the 2022 Henry Schein GEMS program, the Marketing team will produce a series of ads to be featured in key publications. CardioChek Plus ads will appear in Henry Schein’s Back to School Product Guide in July and on the Henry Schein website. These ads will coincide with a social media campaign to be run on both Henry Schein and PTS Diagnostics channels throughout June and July.

Other Marketing collateral will include a pediatrics informational sheet to share with healthcare providers and a training presentation specifically produced for Henry Schein sales representatives. The training presentation will be featured on Henry Schein’s employee portal and will help Henry Schein better understand our products and how to position them in the marketplace.

Our NDC distribution partners will also provide opportunities for increased visibility because we supported their annual national conference. The 2022 conference takes place in Nashville, April 11-13. We will place pediatric web and email banner ads targeted to NDC distribution members in June and July. These will be accompanied by a landing page within the NDC member website in July.

These are just two examples of the number of focus pediatrics will have for PTS Diagnostics in 2022. Pediatrics will also be targeted by the newly formed Inside Sales team. Specific pediatric leads will be loaded into Salesforce campaigns and tracked as the campaign progresses. A comprehensive social media campaign will support all these messaging opportunities to deliver a consistent and persistent message to the pediatric market.

The goal is to increase awareness and generate new opportunities for our sales teams. We are excited about this initiative. It will be interesting to see how the efforts pay off as the program unfolds.

Product Highlight: Trividia Health

Trividia Product Information
Ann Fausset

When did you join PTS? April 5, 2021

Name three hashtags that describe you: #Strong #Committed #Funny

Favorite place to “get away”: Anywhere that doesn’t involve work and is warm!

Best part about your job at PTS? I get to collaborate with multiple departments and PTS sites.

Secret Talent? I can wiggle my nose and ears.

Favorite part about working at PTS? The teamwork and support everyone provides. Everyone truly wants to make each other successful, and that is hard to find! It’s a ‘How can I help you’ mentality.

One thing you cannot resist? Chocolate!

Best advice you have ever been given? Never stop learning. Every job, every person you meet is an opportunity to learn something.

PTS Employee Spotlights

Candace Shaefer

When did you join PTS? April 2018

Name three hashtags that describe you: #CatMom #Determined #Fun

Favorite place to “get away”: I look for new places that include adventure and history.

Best part about your job at PTS? I get to interact with tons of different people.

Secret Talent? Strategy board games.

Favorite part about working at PTS? Lovely coworkers.

One thing you can’t resist? Chocolate and coffee!

Carolyn Schmitt

 When did you join PTS? February 2020

Name three hashtags that describe you: #Dependable #GoodForComedyRelief #Cheerful

Favorite place to “get away”: Clifty Falls State Park in Madison, Indiana.

Best part about your job at PTS? Exploring the ins and outs of the many aspects of regulatory affairs.

Secret Talent? I played the flute in middle school and high school.

Favorite part about working at PTS? Working with different parts of the organization on a daily basis.

One thing you can’t resist? Greek food! Opa!

Best advice you have ever been given? After a set back in college, I was struggling with my perspective on the event. During that time, my dad told me the event was “just a small dot in the big picture of my life; and that I shouldn’t let that dot become the whole picture.” I’ve carried that with me to this day, and it helps.

Jonathan Deal

When did you join PTS? Various Marketing positions from 2010-2014 and returned in August of 2021.

Name three hashtags that describe you: #DogLover #DadJokes #Family

Favorite place to “get away”: Anything involving travel by land, air, or sea. Madrid is my favorite city.

Best part about your job at PTS? The ability to wear many different hats and provide meaningful input. Getting to interact with all the great individuals both inside and outside of PTS.

Favorite part about working at PTS? Without a doubt the people. Not only PTS employees, but individuals in the industry in general.

One thing you can’t resist? Smiling at every dog I see while driving, walking, etc. and of course saying hi to the ones that I can.

Best advice you have ever been given? Just breathe and try to enjoy life.

Quarterly Question

If every activity were an Olympic sport, in what event would you win the gold?

Downhill skiing/ racing…I used to be a great skier.

Oh Andrea, there are so many things for me to choose from on this one. But I think I will have to go with cooking.

Shopping online is my cardio!

Singing – maybe not for skill, but definitely for enthusiasm and volume.

I would say ordering food on the Chick-fil-A app for sure.

Well…..I was the Women’s Indiana University Beer Chugging Champion many years ago, and have a trophy in my office to prove it!

Napping. I’m the king!

I could win a gold medal in crafting. My craft room is where I train LOL.

I have 2 categories. Coding & Cold Weather Camping. Last time I went camping it was -5°F over night and a high of 14°F during the day.

So I would win the Gold in sarcasm… and my son would be next to me with the Silver.

Drinking Diet Coke.

I’d have to say… carrying a trunk full of groceries into the house in ONE trip. God forbid I make multiple trips!.

Overthinking. In fact, I gave one of my all-time best performances in overthinking while trying to come up with an answer to this question.

Documentary watching.

Being a smart… aleck.


Being able to cry on demand.

Video gaming.

Answering the phone.

Befriending dogs.

I did a poll with some family/friends and the consensus was that I would win the Gold in Event/Party Planning.

Employee Events, Q1 2022

Thank you for helping us celebrate!

Employee Events 2022