We recently sat down with one of our newest hires Shelby Smiley, Technical Support Specialist, to learn what drew her to PTS Diagnostics and what it’s been like to start a career during one of the most unique time periods in our nation’s history.

Shelby is a spring graduate of IUPUI’s Master’s Program for Biomedical Engineering and started her role on June 22, the week when everyone was transitioning back on-site. Below is her insight into the past couple of months at PTS Diagnostics.

Q: What have you noticed in regard to our company culture?

A: Everyone has been extremely open and friendly. People notice that I’m new and have gone out of their way to say hello to me. I also think it’s very nice how open and approachable our executive team is – This is definitely are rarity and a great example of leadership starting at the top.

Q: What stood out to you about PTS Diagnostics when you went through the interview process?

A: Those who I spoke with talked about how the position offered me room to grow and shape my career. This stood out as a positive to me in that I wouldn’t be pigeon-holed into a role and that my job duties could change depending on both my interests and the business’ needs. To me, this was a contrast from large companies that might not offer this same type of career advancement.

Q: Has your role changed at all given the current circumstances?
A: I’ve had the opportunity to ease into my role, really understand all of my training procedures, and not feel rushed or “thrown into the deep end.” This has allowed me to be more confident and flourish as a product expert. In mid-July, I was able to travel to a screening event in Granger, Ind. with Mike Schroeder (Sales) and Nichole Reeves (TSS). It was great to get into the field and witness first-hand how our products can close gaps in care for those with conditions such as heart disease and diabetes. 

Q: Has it been difficult to meet coworkers in this unique environment?

A: Honestly, there have been a lot of unintended positives. Instead of being in a situation that was overwhelming and difficult to remember names and faces, the quarantine has allowed me to meet people in waves and this has led to more meaningful connections. Thank you to everyone who has waived, started up a conversation, and made me feel so welcome.

Q: What are your initial thoughts about our new global headquarters?

A: The building is a blessing in disguise and the innovative technology provided for our TSS’ has ensured that we don’t miss a beat. As more organizations call on us for virtual vs. in-person training, our state-of-the-art cameras make it easy to read all test results and demonstrate the proper methods for handling our devices. Given its resounding success, I see this trend of virtual training remaining valuable even post-COVID.

Q: What do you most look forward to when normalcy returns?

A: I’m very excited to participate in company events and gatherings. I already feel like a part of the PTS Diagnostics family, but interacting in “employee appreciation days” and other get-together’s is inherently fun and will only further my positive feelings toward the organization.

Thank you, Shelby, for sharing your experiences with us and welcome to the PTS Diagnostics family!

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